Based at Mangere, Auckland / WFH 5 days per month Provide premium customer service to our principals and customers Work in a great team and grow and develop your career About us: The EBOS Group Limited is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognized consumer products and animal care brands. Healthcare Logistics is part of the EBOS Group Limited operating within New Zealand as one of the leading providers of 3PL and 4PL distribution services to the Healthcare sector. EBOS Group is publicly listed on the New Zealand and Australian stock exchanges. The Role: Here at Healthcare Logistics (HCL) we are in search of a Customer Service Representative to join our Supply Chain Customer Service team. In this role you will provide accurate and consistent customer service including processing of claims in a timely fashion to ensure that Healthcare Logistics meets its objective of providing a high quality and efficient service to our principals and internal and external customers. This is a role that will require you to be on the phones daily and involves a large amount of data entry of orders as well as ad hoc administration tasks. As such it will be your strong customer focus and planning and organisational skills as well as your high attention to detail, that will be critical to success. Key responsibilities Data entry of customer orders to set timelines; Reconciliation of customer consignment orders when required; Identifying trends and working with other parts of the business to reduce claims; Prepare and process credits for price corrections, credit and recharges; Record all complaints in the system for tracking; Work with our carriers to return product to the correct place, ensuring information is available to the inwards warehouse team. What we are looking for Previous experience working within a similar role; Experience in SAP or similar ERP; Analytical mindset and excellent written and verbal communication skills; Problem solver - Able to think outside the box to resolve issues; Results focused with an ability to work to tight deadlines. Benefits This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work. Other benefits include: Employee Share Plan; Employee Assistance Program for Mental Health Wellbeing; Staff Awards; Employee Referral Program; Health Insurance Discounts. EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We are an equal opportunity employer and encourage applications from people of all ages, nationalities and cultures. How to apply If you enjoy working in a fast paced, dynamic environment and possess the skills and experience required to excel in this role, please CLICK apply now. Pre-employment checks may be required and will be discussed with the successful candidate.