Live and work on the coast and provide customer service support to our fabulous customers About the role: Our Contact Centre is fast paced and ever changing, there is always something new to learn and we encourage empathy, active listening, curiosity, problem solving, and critical thinking to achieve the best experience for our customers. As a Customer Service Officer, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. Our customer service team handles service requests, billing enquiries, transactions, complaints, compliments and general enquiries both within our contact centre in Maroochydore and our front counters in Maroochydore and Caboolture. We are a multi-channel centre, with a dynamic environment that will require your flexible and adaptable approach. We provide a supportive culture and encourage people with diverse backgrounds to apply. About you: To contribute to Unitywater’s values of Reliability , Safety , Honesty & Integrity , Efficiency , One Team , Innovation , you will demonstrate the following skills and qualities for the role: Previous experience working in a fast paced, customer service facing role. Strong understanding of the importance of first point resolution. Working knowledge of a wide variety of computer applications including the Microsoft Office Suite, Web Chat and digital / social media, with a high attention to detail and level of accuracy. Demonstrate professional phone mannerism and can listen for queues and prompts from the customer in order to guide the conversation to a viable outcome for the customer and Unitywater. Interpersonal and communication skills including active listening skills and effective questioning skills, together with the ability to resolve complex issues across multiple channels. Demonstrated ability to maintain composure and objectivity in difficult situations and conversations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude. Ability to adapt to a highly monitored environment and be open to constructive feedback and coaching on customer interactions and call quality. Can demonstrate a strong willingness to learn and retain information. Working at Unitywater: Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential. Proudly Unitywater: We know that we are smarter, better, together. That’s why we are committed to working in a team that includes values the unique contributions of all our people. Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply. Applications close: Friday 17th November 2023, however we reserve the right to withdraw this advertisement prior to the closing date For further information or to request the position description for this role, please contact the Careers team at careersunitywater.com