PRIMARY DETAIL Salary package: from $122,529 per annum including base salary of $104,726 to $113,545 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading Appointment: Full time, 2 year fixed term appointment Flexible work and hybrid working arrangements available THE ROLE In this newly created role, you will provide IT BAU support for the School of Computing's teaching laboratories spanning gaming, cyber security, networking and Project/BYOD in addition to the general computer teaching laboratories. The Technology Specialist will work to ensure the facilities hardware and software, remains functional and maintained, up-to-date and secure in order to maximise effectiveness of the laboratories in support of teaching requirements. The Technology Specialist will be responsible for the installation and configuration of all hardware related to practical teaching. Additionally, the role will be responsible for troubleshooting day-to-day issues and providing timely and effective solutions. Reporting to the Head of Technical Operations as the successful candidate you will: Provide generalist IT support for the School of Computing technology systems, and infrastructure related to teaching delivery and take responsibility for aspects of requirements gathering, design, test, installation, monitoring, tuning, and maintenance of associated technology systems and infrastructure Contribute to the development of the teaching schedule across the suite of laboratories and prepare and maintain the hardware, software, and infrastructure related to practical teaching delivery Provide advice to stakeholders in identification of technology risks and opportunities to continually improve efficiency and effectiveness of teaching Contribute to the evaluation of relevant new technology solutions and their applicability to the School of Computing teaching laboratories In consultation with relevant stakeholders, execute the design, implementation, and operation of IT services, technology systems, and infrastructure related to teaching delivery Develop and execute strategies to maintain the high availability and supportability of the computing labs, in collaboration with teaching staff and IT About You You are an experienced IT professional with a broad base of generalist knowledge and experience who has actively established and maintained IT systems and infrastructure in complex organisation. You will have excellent communication and collaboration skills, coupled with strong analytical and problem-solving skills. You have expertise in ensuring operations follow best practice and are comfortable navigating through complexity to deliver organisational requirements and implement improvements. You will be recognised for your ability to build strong relationships, bringing people together to collectively resolve roadblocks and for your commitment to quality outcomes. About Us Within the Faculty of Science and Engineering and offering exceptional facilities at Macquarie's campus in "Sydney's Silicon Valley", the School of Computing's advanced resources allow students to excel on a cross-disciplinary basis. With it's practical, innovative and entrepreneurship focused subjects, students will be able to pursue their interests and set themselves apart as a graduate. The majority of undergraduate and postgraduate courses are accredited by the Australian Computer Society (ACS). The Technical Operations team provide specialised technical support services to teaching and research activities of the Faculty. The team covers a broad range of capabilities and expertise across laboratory, specialist facilities and field-based activities that are essential for the smooth functioning of teaching and research within the Faculty. As a staff member of Macquarie University, you will be eligible for all of the staff benefits available to staff. For further details, visit our staff benefits webpage. To Apply This is a unique opportunity, if you wish to be considered for this position, please apply online by submitting your CV and a separate cover letter that demonstrates how you meet the following selection criteria: Essential Criteria Relevant qualifications and extensive experience providing generalist and high-quality IT support to an organisational unit or equivalent (experience in a teaching environment will be highly regarded) Extensive knowledge and experience in the installation, configuration and maintenance of software, hardware and technologies Demonstrated expertise in business needs analysis, identifying alternative solutions, assessing risk and feasibility, and recommending new approaches. Advanced collaboration skills and the demonstrated ability to build strong relationships and bring stakeholders together to collectively resolve roadblocks and deliver organisational priorities Proven ability to exercise initiative and autonomous judgement along with the ability to analyse and interpret requirements and information from numerous sources Excellent communication skills both verbal and in writing, including the ability to articulate and explain complex technical concepts or information effectively A considered, logical, analytical, and creative approach to problem-solving This position requires a criminal record check. Please note that this position is not available for visa sponsorship and the successful applicant must have work rights in Australia Role-specific Enquiries: Karl Lukezic, Head of Technology Services via email karl.lukezicmq.edu.au General Enquiries: Katherine Rodionoff, HR Consultant via e-mail Katherine.rodionoffmq.edu.au Applications Close: Wednesday, 15th November 2023 at 11:59PM (AEST) If you're already part of the Macquarie Group (MQ University, UMQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 15/11/2023 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.