To provide efficient, courteous customer service and sound information/ advice to members and promoting advantages of health insurance. To provide efficient, courteous customer service and sound information/ advice to members, and promoting advantages of health insurance. Please only apply if you have Call Centre experience. Based in Parramatta. WFH environment. $62-65k super incentives Permanent position - start date 4th December Call Centre Experience Necessary Hybrid Work Environment What you will be doing: Answering and responding professionally to high-volume inbound calls from healthcare services customers Create unique and tailored experiences for customers Identify the customer's needs regarding their healthcare insurance needs Process membership applications & changes Maintain accuracy of membership database Resolve issues and complaints in line with company standards and guidelines in a friendly manner Action rebate applications About you: Experience working in a call centre Excellent communication and resolution skills Interpersonal skills and Sales Orientation Customer service and/or clerical experience Computer literacy Ambition to achieve KPI's For more information contact Shana Perry at shana.perryperigongroup.com.au