Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar: Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve. For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you'll find challenges that excite you and development opportunities to build a lifelong career. Job Purpose: Caterpillar's Large Mining Truck value stream, a department within Resource Industries Operations and Products (RIOP), is currently seeking a Product Service Engineer to be located in Perth, Australia. This exciting opportunity will provide field follow support and drive NPI Product Support deliverables to our mining truck electrification programs. Job Duties include but not limited to: - Provides field follow engineering support to dealers and customers on pilot machines, including machine assembly, commissioning, inspections, testing and updates. Serves as communication and reporting conduit (via PPRD and other means) between site teams and engineering organizations. - Supports various NPI (New Product Introduction) product support deliverables to include reliability and durability goals, publications, parts, and training. - Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test, and evaluation. - Supports marketing units with technical guidance for managing customer relations with product deficiencies. Supports design engineer activity by identifying market needs to be considered in new/changes to product. Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance. - Responsive communication to dealer/customer and internal stakeholders regarding product performance. Including dealer and customer visits providing technical assistance on urgent field trouble shooting solutions and follow up performance consultations. - Maintain and build relationships involving key stakeholders ensuring communications are targeted for multi plant involvement on a worldwide basis. - Responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide. Identify and investigate causes, establish priorities for resolution. Conduct data analysis reviews, define applications and conditions encountered, identifying the root cause, develop plans for implementing corrective solutions, work with dealers and technical staff to identify opportunities for overall Product Improvement. - Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems. Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements. Required Qualifications and Skills: - Bachelor Degree in Electrical or Mechanical Engineering from an accredited university, including relevant experience in service, service engineering, product support, product validation, and/or field experience - Strong customer focus and team-orientated attitude, able to build excellent relationships to facilitate the accomplishment of work goals - Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships and build strong relationships - Proven record of strong stakeholder engagement and collaboration with internal and external stakeholders at all levels - Knowledge of heavy equipment products, service tooling, repair practices, product user practices, dealer service capabilities, and parts merchandising practices - On-site field experience in troubleshooting issues in high-stress and potentially harsh environments - Strong mechanical/electrical aptitude and Cat Mining Products knowledge desirable - Cat New Product Introduction (NPI) process experience desirable - Mining industry experience to include large rotating electric systems and/or battery electric systems desirable Additional information: - The location for this position is Perth, Australia - The first 3-6 months of this role will be located at the Tucson Proving Ground facility - Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites - Up to 50%. - Ability to meet any related COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally What's in it for you? - Competitive remuneration package - Attractive Bonus and Share options - Higher Superannuation - Career development with global prospects - A strong commitment to safety and your wellbeing - An inclusive workplace culture focused on quality, customer service and the environment - A commitment to diversity and inclusion, equal opportunity, and equal outcome - SMART spending APP - The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents. If you are looking for a challenging and rewarding career as part of the team, apply today via: http://www.caterpillar.com/careers Apply NOW Applications close on Sunday 19th November 2023 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) . There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.