Join a dynamic team at a pivotal stage of growth, focusing on data-driven customer service and engagement Competitive Salary Range: $60K-$70K super Perks: Learning & Development opportunities, well-being activities, and the chance for international travel incentives. Don't forget your daily latte from our in-office Barista What's the Opportunity? If you're a motivated individual with a passion for customer service and an eagerness to learn, we have the perfect role for you As a Customer Service Specialist, you will report directly to the CEO and have a golden opportunity to expand your skills and career. Key Responsibilities: Deliver exceptional customer service to maintain and grow our existing client base Utilise data analytics to analyze customer engagement and offer actionable insights Collaborate closely with Sales, Product, and Client Success teams to optimise customer experience Engage with our Marketing team to execute targeted customer communication Assist in identifying and mitigating churn risks Spot opportunities for upselling and cross-selling products or services Who Are We Looking For? We are on the hunt for someone who: Has prior experience in a customer service role, with a preference for SaaS experience Displays excellent verbal and written communication skills Is data-driven and comfortable using CRM tools Has a proactive attitude and strong problem-solving skills Thrives in a fast-paced environment and can manage multiple tasks Is eager to learn and grow, with a strong focus on customer satisfaction What's the remuneration package and what benefits are on offer? Competitive Salary: Expect a package circa $60K-$70K, plus superannuation. Key Benefits: Recognition and Rewards: Enjoy quarterly awards nights and annual overseas trips for top performers. Next year, Fiji awaits. Professional Development: We maintain a focus on learning with a dedicated internal L&D team, supported by a leadership committed to your growth. Convenient Office: Located at the junction of Coronation Drive and Park Road in Milton, we're easily accessible via public transport and even have an in-house barista Health and Well-Being: Scout Talent has its own registered charity named 'Healthy Workplaces' and we're proud to have raised $1.5m for not for profit organisations over the years. Enjoy taking part in well-being initiatives like Step Forward and Tour de Office, along with access to an employee assistance program for added support. Industry Potential: Work in the HCM technology industry, a fast-growing sector with promising prospects. Strategic Growth: Join us at a pivotal moment in time, as we embark on our next phase of expansion. About Scout Talent Group Our purpose is to Connect People to Grow Companies, Careers and Communities. Our company values are part of our DNA and guide our decision making - you can learn about them here. We're passionate about Talent Acquisition because we know that for an organisation to reach its full potential and really make a difference, it needs the best people … and it takes excellent talent acquisition for the best people to be recruited into a company in the first place. The SaaS solutions we offer companies across Australia, Canada and the US enable HR or People & Culture teams to attract, nurture and hire great talent. We've grown exponentially since our launch in 2009. Today our software products have over 9,000 monthly active users across more than 1,100 organisations. More than 150,000 candidates apply for jobs with our subscribed clients, via our software products, each month. We're proud of our tech solutions (we've been working on building our profile on G2, check out the latest reviews here) … and at the same time there are lots of problems to solve and many, many exciting opportunities yet to be seized. We're a fast-growing recruitment technology company, on a path to IPO, and we're only just getting started To give you a feel for our team and culture, check out this video: Apply Now