Job Title: Customer Service Administrator | Products Company: National Company Location: Homebush West About Us: Our client has been dedicated to keeping Australia safe since 1889. With over 130 years of service, they are industry leaders in the design and installation of fire services, and we offer comprehensive servicing and engineering advice across the country. Our recent growth has created an exciting opportunity for a Customer Service Administrator in our operational team. Join a national company that is enjoying growth and success and take the first step toward a rewarding career Position Overview: As a Customer Service Administrator, you will play a critical role in ensuring the smooth operation of our customer service and administrative functions focussed on major account customers Key Responsibilities: Customer Portal Management Assist with team management of the group email address to ensure an accurate and timely response Take ownership of queries or complaints promptly and amicably, and ensure prompt resolution in stated guidelines, escalate where necessary. Update customer database as necessary to reflect accurate information. Build and maintain open and effective communication channels with all relationship partners. Cross functionally work with other departments in resolving customer issues Provide support and share knowledge with fellow team members Candidate Specification: A minimum of 18 months of administration or customer service office experience, ideally in a fast-paced service environment. Strong multitasking abilities and the capacity to perform well under pressure, coupled with excellent communication skills. Prior exposure to a large ERP system, preferably Pronto. High computer literacy, including proficiency in Microsoft products. Exceptional coordination and time management skills. Meticulous attention to detail. Accurate data entry skills. A strong customer focus, prioritizing customer satisfaction. The ability to work effectively as part of a team while also being autonomous. How to Apply: If you are a dedicated and organized professional with a passion for customer service and administration, we want to hear from you. Join our team and be part of a company that has been a trusted industry leader for over a century. Please submit your resume and a cover letter outlining your relevant experience and qualifications to vfarrowveritasrecruitment.com.au