Apply now Refer someone Join the Home Loan Broker Sales team, reporting to the State Manager NSW/ACT, within our Personal Banking division, a fast-growing business within our Banking & Financial Services Group. We are looking for an experienced, committed, and driven professional with strong people and sales management skills, and home loan product and broker industry knowledge, to join our high performing leadership team. This role will encompass oversight of NSW/ACT Home Loan Business Development Management teams, who are responsible for delivering exceptional customer experience through a relationship centric culture. We are a committed partner to the broker industry, and these teams are responsible for driving high quality sales volumes and strong market engagement. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? Supporting the State Manager to manage the State team effectively and achieve our market share objectives. Leading, coaching and developing a group of Business Development Manager's and fostering a high-performance culture that celebrates success, and supports learning, personal development and growth. Ensuring your Business Development Manager's are accountable for sales and quality outcomes through portfolio and pipeline management. Supporting your Business Development Manager's in the development of relationships with existing and new brokers. Ensuring that the loan quality and risk management around each relationship meets our expectations, policies and procedures. Maintaining awareness of the strengths/weaknesses, product offerings and pricing information of competitors, to understand our competitiveness. Providing professional guidance to brokers, educating, and improving performance and customer experience. Participating in strategic projects, stakeholder engagement and key priorities within the business. Occasionally, relieving the State Manager during their vacations. Collaborating with the rest of the Personal Banking leadership team to create an inclusive and psychologically safe working environment. What you offer? Strong leadership skills along with the ability to motivate a team, communicate expectations, and develop the team's capability. Excellent industry knowledge of Australia's home loan broker market, home loan products, and home loan credit policies and processes. Established relationships in Australia's home loan broker market, including with Aggregators at their State Manager level. Proven experience in building internal and external relationships. Proven track record in managing business and operations pressures and customer expectations. Ability to identify and drive data-based decisions to deliver continuous improvement, transformational initiatives, or projects. Strong analytical problem-solving skills and commercial mindset. Experience managing and driving changes in a fast-moving environment, using Agile ways of working. Detailed understanding of the complete end-to-end home lending application process used in the broker market. Excellent communication skills, including presenting to large audiences. Proven experience delivering an exceptional level of broker partnering, including the ability to identify key iconic moments and intervene quickly where required to deal with broker escalations and complaints We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Benefits Hybrid and flexible working arrangements Wellbeing and service bonus leave Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.