About us As a locally based provider of radiology services, here at Baw Baw Radiology, we are dedicated to delivering high quality imaging and excellence in patient care . We are part of the Imaging Associates (IA) network, with a well-established clinic in Drouin, and are excited to announce the opening of our brand-new state-of-the-art clinic in central Warragul in late 2023. At IA, we prioritise the wellbeing and satisfaction of our patients. We believe in providing a friendly and welcoming atmosphere that puts patients at ease during their visit. To drive this, we are seeking an experienced Administration Team Leader to oversee the admin team in Drouin. You will join a friendly and professional team and play a key role in cultivating a positive team culture and ensuring the smooth workflow of our clinic, which enables us to deliver a high-quality service to our patients and referrers. You may be an experienced manager, or looking to take the next step in your leadership career – either way, you will be well-supported. What will you be doing? Working closely with the Chief Medical Imaging Technologist and Clinical Leads, in this hands-on role you will: Lead and participate in the smooth operation of the reception area and overall clinic workflow Manage billing, banking, and Medicare related activities Provide ongoing training, development, and mentoring to team members Convey business updates from management and oversee correct application of changes Plan and oversee workforce requirements in conjunction with practice management by ensuring appropriate rostering and leave planning Utilise leadership expertise to manage escalations and resolve complex queries Identify opportunities to continuously improve and achieve maximum efficiencies to deliver patient excellence What are we looking for? To thrive in this role, you will have: Previous experience in a Radiology setting, knowledge of the patient workflow and supporting administration processes, policies, and Medicare billing The ability to lead by example, with demonstrated experience in motivating and mentoring a team Strong interpersonal and communication skills and the ability to liaise with a variety of internal and external stakeholders Highly developed organisational skills, with the ability to multitask, handle pressure, and meet deadlines Sound problem-solving skills and the ability to effectively resolve complex situations to achieve good outcomes A keen eye for details and passion for process-driven continuous improvement As a valued team member, you can look forward to: Being part of a progressive and growing business An experienced, passionate, and supportive team driven by providing quality and excellence in imaging services to our patients A tailored induction and genuine focus on continuous professional development A rewarding career where work-life balance is promoted and practiced The chance to make a difference in the lives of our patients and the Gippsland community What do we offer? Join a progressive and growing business Work with an experienced, passionate, and supportive team driven by providing quality and excellence in patient care Genuine focus on supporting you to grow and develop your leadership career Tailored induction and onboarding, with thorough handover from the previous incumbent A competitive remuneration If you believe your skill set matches this opportunity, we’d love to hear from you Please submit your CV and covering letter. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Nadia Madhanayake on -, quoting Ref No. 1137874.