As a Strategic Designer you'll use human centered design principles to create new, innovative commerce experiences across Australia, New Zealand, and South Pacific. Reporting to the Strategic Design Director in Melbourne, you will plan, shape, drive, and collaborate with different client and internal stakeholder groups to co-create and progress our innovation projects and product solution design activities. You'll personally be responsible for bringing the practical application of design to the process and will be part of the Visa Design community. You'll be involved in the early stages of research, ideation, storytelling, and collaborate with multi-disciplinary teams through the iteration and implementation process. We value experience in, and passion for UX design, plus a proven track record of delivering high quality assets at pace with high impact. This role would ideally suit someone who is comfortable not only conducting and synthesizing research into insights and facilitating design thinking practices but also someone who has a desire to roll up their sleeves and produce design artifacts in a fast-paced environment. In this role you will: Lead by example and collaborate with multidisciplinary team members to scope, design, concept test and deliver innovative solutions. Conceptualize and use research methodologies that solve design challenges and uncover customer behaviours, pain points, needs and aspirations. Conduct relevant research to validate opportunity spaces and identify client segment needs, trends, gaps, and overlaps. Translate research insights into compelling stories that create consensus and motivate action. Communicate visually through storyboards, wireframes, interactive prototypes and concepts. Present design concepts to Senior Leadership and external partners. Use divergent design thinking techniques to develop compelling products, services and propositions with clients, testing with customers throughout. Works across product managers and account management teams to ensure concepts deliver strategic and commercial value in line with Visa goals. Bring human centered design to the rest of the Visa business through facilitation and collaboration. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.