Date: 17 Oct 2023 Location: Melbourne, VIC, AU, 3000 Brisbane, QLD, AU, 4000 Sydney, NSW, AU, 2000 Hobart, TAS, AU, 7000 Perth, WA, AU, 6000 Employment Type: Permanent Full Time About the opportunity With a start date of 29th January 2024, as a Customer Service Consultant with Insignia Financial, you will be a vital part of our contact centre team, responsible for serving our existing clients and supporting financial advisors via phone, email and web-based chat. You will be the friendly voice on the other end of the line, assisting clients with their superannuation, insurance, investments, and pensions. You’ll be answering inbound calls and emails from clients and financial advisors, providing information and support related to superannuation, insurance, investments, and pensions, and resolving client inquiries and issues efficiently and professionally. You'll also ensure accurate and timely record-keeping of client interactions, collaborate with a diverse team to meet and exceed performance targets, and adhere to our company's values and service standards - and in return, you'll get an annual salary of $68,000 inclusive of super (plus a host of other benefits you'll see below). What we are looking for in a successful candidate You should possess excellent communication skills, both verbal and written, and have strong interpersonal skills with a passion for helping others. A positive attitude, commitment to providing exceptional service, and the willingness to learn and adapt to new information and processes are essential. Additionally, you should be able to work a rotating roster from 8am to 8pm AEDST, Monday to Friday. Our hybrid operating model is at least 2 days in the office and three from home (though you can work more from the office if you wish). We understand that not everyone has experience in the financial services industry, which is why we offer comprehensive training starting on January 29th, 2024. You'll have the opportunity to learn the ropes and develop the skills needed to excel in this role. If you ready to embark on a fulfilling career in the financial services industry and have a passion for helping existing clients and financial advisors navigate their superannuation, insurance, investments, and pensions, then we’d love to hear from you. If you are successful and move through the recruitment process, you'll need to be available to attend a 1.5 hour online assessment centre, which will be held on the following dates; Monday 13th November to Wednesday 15th November, 11am - 12.30pm (AEDST) or 2.30pm - 4.30pm (AEDST) Benefits Kudos – employee benefits and reward scheme Twelve week paid parental leave and childcare bonus Recruitment referral bonus Workplace giving – donate to charity using pre-tax dollars Professional memberships Salary packaging and novated leasing Access to discounted financial advice, mortgage brokers, will and estate planning and more Private health insurance providers Insignia Financial Day – an additional leave day The Business Insignia Financial is one of Australia’s leading wealth management organisations, undertaking a rapid and exciting transformation. The Insignia Financial group has been helping Australians secure their future since 1846. Over the decades, we have grown substantially to become a leading provider of quality financial services and are listed on the Australian Securities Exchange in the ASX top 200 (ASX: IFL). Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment. Please note that applications from agencies will not be considered at this time. At Insignia Financial, we have a culture of belonging. We are an ‘every person’ organisation that welcomes and appreciates everyone for who they are. If you need assistance or an adjustment during the application process because of your personal circumstances, please reach out and let us know. We recognise and celebrate the value of individual difference.