We are seeking a highly organized and customer-focused Medical Receptionist to join our medical practices in Geelong. As the first point of contact for patients and visitors, you will be responsible for providing exceptional customer service, managing appointments, handling inquiries, and supporting our doctors and staff with administrative tasks. This part-time position is for 24 hours per week on a rotating roster across all days. You may be assigned to work in either of our medical centers in Geelong, with the main one centre being Waurn Ponds Medical Centre. Responsibilities: Greet patients and visitors in a friendly and professional manner Manage patient appointments, including scheduling, rescheduling, and cancellations Verify patient information accurately using Best Practice software Handle phone calls, inquiries, and relay messages promptly and accurately Support doctors and staff members with administration tasks Process billing and payments in line with business requirements Maintain accurate patient records in compliance with privacy regulations Update medical documentation as necessary Resolve patient concerns effectively while providing exceptional customer service Selection Criteria: Previous experience in a medical office or customer service is preferred Excellent communication skills Strong organizational skills with the ability to multitask Proficient in Microsoft Office Suite Experience working with Best Practice software is preferred Don't miss this opportunity - apply today