Gold Coast, Full Time, IT Jobs Please Quote Reference Number 93584 Flexibility to work from home Great progression and advancement opportunities An AWESOME remuneration package SOMA is an ICT Managed Service Provider (MSP) founded on the Gold Coast in 2004 with a focus on exceptional customer service to deliver smart, reliable and efficient ICT solutions to Australian businesses. We have since grown into a prominent national MSP through a strong team culture that delivers unique solutions to a variety of valued clients Australia wide. Our business is growing rapidly thanks to industry leading results delivered via an energetic and rewarding team-based culture. We are looking for a driven individual to complement our team as we develop and promote existing people within the business. THE ROLE Establish yourself as valued member of our Managed Services Team with flexibility to work remotely. Includes travel opportunities to our Australia wide client base with various project rollouts. This role is an integral part of the soma service team. This includes receiving, taking ownership of and actively resolving end user support requests whilst striving to deliver the highest level of customer service. You will require proven hands-on experience supporting the following technologies both administration and configuration: Desktop Support in an AD environment (Office / Client Applications) Microsoft 365 Microsoft Azure MS Windows Server (2012 - 2022) Strong Networking Skills (Routing / NAT / DHCP / DNS) Virtualisation (VMWare / Hyper-V) THE IDEAL CANDIDATE The key qualities of the perfect candidate include: A professional phone manner with a strong focus on customer service A desire to help people and make their request for support an enjoyable one Effective and efficient when working independently A strong desire and motivation for self-development and career progression Attention to detail and pride in your work A good sense of humour Can think on your feet and learn new technologies quickly Proven academic ability in the IT industry Minimum 3 years proven experience in a similar role Well organised with great time management skills Excellent written and verbal communication skills Patience with dealing with novice users Experience with a ticketing system for job management A love for documentation Experience in a Managed Service environment THE SOMA CULTURE Our culture is extremely important to us Anyone joining our team needs to understand our values and fit the mould. Our company values are: Commitment to Communication Excellence Commitment to Improvement Excellence Professional, Positive and Passionate People Fun, Trustworthy and Honest We are One Team If you value the same things you will fit right in IS THIS THE JOB YOU HAVE BEEN LOOKING FOR? As part of the SOMA family you will be offered an attractive remuneration package, a training program, free parking, and the chance to work with an awesome team in a flexible and friendly work environment. If you have the knowledge and drive required to excel in this role, APPLY NOW through our online application form and join the SOMA team.