About the Role We have an exciting opportunity for a Student HQ Administrator to join the team.This role reports to the Student HQ Team Leader and is responsible for providing a high level of customer service to both internal and external customers of the University. The Student HQ team is the single service point for all students and the general-public and handles a wide range of student and library enquiries. A dedication to providing outstanding customer service and attention to detail are both critical to this role.The Student HQ Administrator is expected to handle a variety of student and library enquiries in the broad field of customer service, cashiering (student related fees and payments and library payments), student lifecycle assistance (e.g. enrolment and timetabling assistance, results, ID cards) and library services assistance (e.g. lending and equipment booking enquiries). Please note, the incumbent may be required to work flexibly across our 3 Melbourne campuses – Hawthorn, Croydon or Wantirna.About You To be suitable for this role you will need to have experience in the below key accountabilities: • Deliver a customer focused service that considers stakeholder needs in all processes and practices and in accordance with organisational expectations. • Assist customers with locating, booking and using library resources and equipment. • Work closely and collaboratively with team members, or independently as required, on all aspects of the team’s responsibilities such as: • Provide assistance and advice to the entire Swinburne student cohort, staff and the general public face-to-face, via phone (inbound and outbound), via email, social media channels and via live-chat on matters relating to library services, student lifecycle and general enquiries. • Provide authoritative advice to staff, students, and members of the general public on matters relating to library services and student administration matters. • Ensure that student records are accurate at all times including ensuring they have applied for and met all government requirements and discounts. For more information please refer to the job description Qualifications• Completion of an associate diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:• Every Swinburne learner gets a work experience• Every Swinburne graduate gets a job• Every Swinburne partner gets a tech solution• Swinburne is the prototype of global best practiceThe achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.To Apply Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page. If you are viewing this advert from an external site, please click ‘apply’ to begin and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.For more information on this role please contact Student HQ Team Leader, Kevin Schoenknecht on kschoenknechtswin.edu.auPlease Note: Appointment to this position is subject to passing a Working with Children Check.If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitmentswin.edu.au. Applications Close: COB Tuesday 17th of October, 2023Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.We welcome and encourage applicants from diverse backgrounds to apply.We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact inclusionswin.edu.auAboriginal and Torres Strait Islander ApplicantsWe welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. For any support please contact DeadlyCareersswin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action PlanWe are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant