ATM/POS/SCO Technician in Sunshine Coast Position responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed-upon Service Level Agreements • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower • Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents Arvensys in a manner that reflects positively on the image and reputation of the company • Performs periodic preventative maintenance on assigned products; Diagnoses problems, make minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATMs and or within the financial institution • Responsible for all company and client assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer • Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited