PRIMARY DETAIL Work with the collaborative and high performing team to provide student customer service and administration transactional support. From $74,062 to $79,823 (HEW Level 4), plus 17% employer's superannuation and annual leave loading. 1 x Full time, fixed term role until July 2024. 1 x Full time, fixed term role until December 2024. Based at Wallumattagal campus, North Ryde. High performing team. Hybrid working arrangement. THE ROLE Our Lifecycle team within Student Shared Services is seeking Student Administration Assistants to provide student customer service and administration transactional support. Working in this busy and fast-paced role, you will: Provide customer service and transactional support to students. Maintain and apply knowledge of student administration policies and procedures relating students. Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing. Assess, communicate and follow-up student queries and ensure the correct application of the University's requirements. Process written, email, phone or in-person enquiries in a timely manner Provide feedback to support student services, process and systems improvement. About You You will have experience in supporting students and in the interpretation and application of policies and procedures, as well as ability to quickly learn new processes and systems. You are highly organised, have excellent attention to detail, and able to manage high volume workload to deliver to deadlines. You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures. About Us Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today. We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer. To Apply To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below: Experience in customer service or administration. Knowledge of the higher education system. Ability to contribute to continual improvement initiatives in student support services. Experience completing high volume administration functions. Experience with business systems, using databases and running reports. Ability to build and manage partnerships with key internal and external stakeholders. Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via hina.alimq.edu.au General Enquiries: Rainki Kan, HR Administrator via rainki.kanmq.edu.au Applications Close: Sunday, 22 October 2023 at 11:59pm (AEST) If you're already part of the Macquarie Group (MQ University, UMQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 22/10/2023 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education. Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.