Customer Service | Order Entry | Sales Support | Lighting Specialist | Busy Envrionment | Varied Workload | Homeware Wholesaler | Alexandria You will be working for a well-established homewares wholesaler with offices in Alexandria. The company sells a wide range of products to consumers via their online sales platform as well as companies via their national sales team who go out to meet their corporate clients. They also maintain a well-stocked showroom for clients who wish to see the products pre-sale. As a member of the small Customer Service & Administration Team, you will be working in the lighting division and have a responsibility to provide exemplary customer service to fulfil the needs of the corporate customer base. With the underlying understanding that the absolute priority of this position is to ensure that incoming phone calls are answered in a timely manner, you will be delegated speciality functions within your role and have overall responsibility in these areas. To ensure non-disruption of business, you will also be cross-trained in other specialities to cover for your team members if required. The role: Respond to and process external customer queries, orders and complaints received by the imports team by whichever means they arrive – phone, fax, email, fax or various forms of social media Provide exceptional customer service by meeting customers on the showroom floor if required Become a subject matter expert on all products and services offered by the company Promote products when appropriate, taking every opportunity to maximise sales Manage and maintain the CRM and product databases Maintain Supplier and Agent relationships, manage activities and priorities Process invoices and provide dispatch assistance to the warehouse team Follow-up with customers for the collection of their orders and backorders Manage website registrations Process the entry of all backorders Filing Assist with general administrative & operational efficiencies of the Head Office, showrooms and warehouse Other Ad Hoc duties as required To be successful in this role, you will require the following essential criteria: At least 3 years experience working in the lighting industry - either retail or wholesale High levels of customer service with a customer-centric attitude at all times First-class communication skills both written and verbal Multi-skill ‘Can-Do’ attitude Superior organisational and highly developed administration skills High attention to detail with the ability to prioritise a busy workload IT tech savvy with advanced skills in MS Excel Self-motivated with high levels of initiative Ensure confidentiality of customer information at all times Team player