Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. We have an exciting opportunity for a passionate Customer Service Representative to join our team until 28 June 2024. This role is based at our Macquarie Park office. If you have a passion for solving problems, a knack for communicating and connecting with people quickly, we would love to hear from you. This is an exciting opportunity for you to make a difference to the lives of the people we serve. Your key responsibilities include: - Sales order administration - Process purchase orders and stock requests - Manage backorders and open orders - Loan kit management - Manage case bookings - Process shipment and return orders - Reconcile kit inventory - Phone and Email Query Resolution - Identify and assess customers' needs to achieve satisfaction - Answer customer telephone enquiries, orders, service needs and complaints, respond where appropriate or direct to relevant area. - Log customer feedback - Customer Master management - Create and maintain customer accounts - Extend patient and physician accounts through collaborations with the PDT team - Working with 3PL teams for the completion of product shipment and returns - Quality Management System Compliance - Supporting month-end activities - Participating and supporting system implementations and other related projects as required To set you apart from other candidates you will be able to demonstrate: - Customer service experience, preferably within a sales environment - Experience using ERP and CRM systems, ideally SAP is advantageous - Prior healthcare industry experience a plus - Strong communication skills, both via phone and written, are essential - Ability to prioritise and manage time well - Able to stay calm and work efficiently in a quick moving environment - Ability to logically address and resolve problems on hand - High attention to detail - Proficient MS Office skills in Outlook, Word and Excel Due to the inherent requirements of the role, the preferred candidate must provide proof of full COVID-19 vaccination before commencement and maintain their vaccination status. Abbott provides some fantastic benefits for our employees, these include but are not limited to: - Free parking - Onsite gym and Barista - Wellness programs - Professional and Personal development opportunities - Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle. In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable. We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjatabbott.com