About National 360 National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and AHA services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors . Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, therapists, and support staff. We celebrate diversity and provide an inclusive workplace with people from all age groups, cultural backgrounds, interests, and experiences. About Our Benefits 360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to: 5 weeks of annual leave through our Purchased Leave options Generous paid parental leave entitlements Novated liaising and salary sacrificing The opportunity to relocate almost anywhere in Australia Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF Company-sponsored team events and recognition awards Professional counselling with a registered psychologist through our Employee Assistance Program A company laptop and mobile phone Pilates, yoga, and meditation classes For further detail about our industry-leading benefits & reward programs, visit https://national360.com.au/careers/360-careers . About the role Customer Service Representatives play a crucial role in National 360 by addressing customer inquiries and referrals related to injury, disability, or rehabilitation. As the initial point of contact for both clients and therapists, this position is an essential component of our esteemed National Customer Service Team, contributing to our exceptional reputation in the market. Based in our Leederville office, this role reports to the WA State Manager/Team Leader, fostering regular communication and information sharing to ensure a balanced workload across the team. Key responsibilities include: Deliver a high standard of communication internally and externally in-line with client and business expectations. Provide billing support to National 360 therapists. Oversee service agreement/consent forms being signed and effectively managed. Process and follow-up funding requests and onboarding of new clients on time. Assist in managing and reallocate work in instances of staff absence and planned leave. Provide scheduling support to therapists to support calendar management. Respond to customer queries over the phone and email. Manage office resources, orders, and general safety checklists. About You We like to keep an open mind when it comes to bringing customer service representatives on board With that being said, there are a few requirements for our customer service representatives, which are: 1 Years experience working in a administrative capacity and call-centre environment within a healthcare industry or similar. AHA Qualified applicants are welcome to apply Intermediate MS Office (Word and Excel) and data entry skills Strong written & verbal communication skills Outstanding attention to detail Full Australian working rights NDIS worker screening clearance and WWCC (or willingness to apply) Ability to provide evidence of COVID-19 vaccinations based on State Government requirements (or applicable exemption) To learn more about this opportunity, please contact Tess Lim on tess.limnational360.com.au We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.