We currently have an exciting opportunity for a Call Centre/Customer Support Assistant to join our busy team, working from our office located in Somersby on the Central Coast. This is a short-term contract from November 2023 to March 2024 to assist with the busy back-to-school period. The successful applicant will initially join us on a permanent part-time basis for 15-20 hours per week, with scope to move into a full-time position. Applicants will be expected to have a great work ethic, excellent communication skills, enjoy multitasking, have a vibrant personality and be proactive and confident in applying themselves to the job. An excellent phone manner, confidence to deal with customers and professional presentation are essential. Duties may include: Answering a high volume of incoming phone calls Assisting customers to place orders or troubleshoot issues over the phone Offer a broad product knowledge base to customers needing recommendations Provide technical advice and support to customers (Phone, Email & Web) Document and report failures, product improvements and issues impacting customer satisfaction Liaising with internal and external stakeholders Ensuring prompt and efficient follow up and response to internal and external customer enquiries and concerns where appropriate Problem solving Maintaining call centre database information and records Ad hoc tasks/projects as required The successful candidate will: Have exceptional customer service skills and telephone manner Be self-motivated, able to set own priorities and work unsupervised Have the ability and willingness to interchange roles within all areas of the business Promptly respond to customer enquiries and complaints Possess excellent verbal and written communication skills, and be highly organised Previous call centre experience and data entry skills will be highly regarded.