Contract Type Permanent Reference BH-369849-4 Industry Call Centre & Customer Service Salary per annum - Min: AUD 60000 - Max: AUD 70000 Passionate about customers and guiding them through from start to finish? This one is for you Duties: Deliver high quality customer service Manage a portfolio of claims at various complexity levels Investigate claims and provide accurate assessment and strategies Process administrative tasks Maintain exceptional internal and external stakeholder relationships Maintain KPIs throughout the account management process What you'll need: Call centre or claims experience is desirable Excellent interpersonal, customer care and communication skills Self-motivated and a great team player Attention to detail, file integrity and compliance Excellent computing and literacy skills Ability to listen with understanding and empathy and identify useful information for claims assessment Proven ability to work under pressure and multi-task effectively in an evolving environment Experience working in a fast-paced environment Join a collaborative and growing team now Call Mary on 02 9250 8129 for a confidential discussion.