About the role The Team Leader – Trust Administration is a key member of the Client Services Team and is accountable for services arising from day-to-day dealings with clients and carers and, in particular, with respect to their requests to access their funds in Court. The position must balance and negotiate such requests and expectations with requirements set by the Judiciary. Forward planning, negotiation and decision-making are key components of the role. The position will assist in the formulation of technical policies and standards for trust administration and client liaison services. The position will report to the Client Services Manager on a daily basis regarding client service operations concerning funds in Court and plays a role in Office decision-making. Manage the operation of a team to ensure an efficient and effective service delivery function in accordance with Client Services standards. This includes determining resourcing, managing leave and ensuring adequate staffing within the team and recruiting high-calibre staff capable of working to a superior standard under sometimes extreme pressure. Responsibility for staff performance including performance management, succession planning, career training and development of staff. Provide authoritative advice, leadership and guidance to Client Services Officers on a range of beneficiary applications to assist Officers formulate reasoned recommendations, including overseeing Court Orders and memoranda for submission to the Judicial Registrar. Receive escalated issues and complaints within the Team and resolve any grievances through a process of consultation, explanation and negotiation. Report to the Client Services Manager on the status of complaints and escalate any matters that remain unresolved. Monitor and report on key performance indicators and oversee quality control. Participate in audits as required. About you: Understanding of complex legal and trustee standards for persons under disability within the context of overall Office operations. Experience managing relationships with allied health providers and other stakeholders. Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings and successfully balance competing priorities. Well-developed financial literacy skills and experience in the disability sector, trustee or related industry would be highly regarded. Demonstrated experience in the long-term management of a team. Benefits: No billable hours. An opportunity to assist highly vulnerable people in a meaningful and fulfilling way. Professional development and mentoring opportunities. Sociable and collegiate environment with an emphasis on a balanced lifestyle. Convenient CBD location – close to Flagstaff Station. Active Social Committee. Comprehensive health and wellbeing program. At FIC, we continually strive to create a high-performance workplace that is characterised by creativity, innovation, flexibility, and quality delivery. How to Apply: Applicants should familiarise themselves with the attached position description and submit an application comprising the following by selecting the ‘apply now' button: Cover letter demonstrating suitability and experience; Resume; For any enquiries regarding this position, please email HRfundsincourt.vic.gov.au.