At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - we are looking for fantastic people to help us do that We make buying pet supplies and pet food online easy and convenient. Over the past twelve years, we've grown to become one of Australia's Top 5 eCommerce and No.1 in the Online Pet industry. We have an incredibly passionate team, a leading brand, 700,000 customers and growing, and we're only just getting started. As the pet industry continues to grow, and our pets are holding bigger spaces in our hearts and homes than ever before, Pet Circle will continue to thrive. As a venture backed company, we have big goals for growth. We've scaled incredibly quickly and this is a unique opportunity in your career to be part of an exceptional growth story. The Opportunity As a Warehouse Team Leader, you will be dedicated to motivating your team to achieve daily targets, maintaining high standards of quality, promoting a safe working environment whilst ensuring the best and most efficient service possible is provided to keep our customers happy. Your Responsibilities Maintain a safe environment at all times. This is demonstrated by identifying, assessing and mitigating workplace hazards, creating a secure and compliant environment for all employees. Providing exceptional customer experience by ensuring we provide timely service and delivery to enhance customer satisfaction and loyalty. Assist the Warehouse Manager in the overall running of the Warehouse. Complete shift checklist according to designated area, ensuring daily tasks are completed to a high standard. Coach individuals to improve quality and output by frequently observing standards and providing team members with important feedback. Evaluate team members performance and assist with performance assessment and development against KPIs. Leading by example ensuring all Work Health Safety (WHS) standards are the highest priority within your team. Ensure all team members are following our standard operating procedures. Oversee team members and act as an escalation point for any issues that arise on shift. Provide daily team briefings to facilitate the daily outcomes. Complete end of shift reports accurately. Execute end of day tasks such as housekeeping to ensure a smooth transition for the next shift. Immediately reporting and submitting documentation on all performance or safety related matters for managerial follow up. Perform audits with a focus on QA. Your Ideal Skills and Experience Experience in a similar role in a fast-paced warehouse environment. Proven ability to work collaboratively with individuals and in cross-functional teams. The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performance. Excellent verbal and written communication skills. Safety focused with general knowledge of WHS policies and procedures (Safety System experience preferred). High attention to detail and confidence to execute decisions. Have a can do attitude, reliability, commitment and a strong work ethic. Proficiency in using warehouse equipment, such as forklifts, pallet riders and RF Scanners. Role Location This role will be a Monday - Friday AM Shift roster (6am - 2pm) in our Inbound team based onsite at our distribution centre in Eastern Creek (2766). Why Join? We're passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you're committed to help shape an entire industry - pretty exciting stuff We're a stable, innovative and low-ego group of people who relish challenges and aren't afraid to do what's right. Here's what we stand for; We're Better Together We operate with Humble Hearts and Hungry Minds We truly believe that Pets Matter; pets and pet parents always have a seat at our table We're Instinctively Curious. Always At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application. Belong at Pet Circle Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.