Manager, First Nations Access, Legal Help Make a difference working with our partners and community by developing and leading our First Nations Legal Helpline. Work type: Ongoing - full time Job function: Legal Classification: VLA5 - V5AO8C Work location: Melbourne - CBD Reference: VG/MFNLH Closing date: 31-Oct-2023 Salary range: $121,190 - $154,240 Job duration: N/A File attachment: Manager First Nations Access Legal Help - Position Description.docx (Word, 3.23MB) PD preview: Preview unavailable for this role Contact: Josephine LA SPINA - Project Officer (03) 9269 0205 Position details Ongoing full time position Salary based on experience, range: $121,190 - $154,240 plus super Attractive employee benefits including salary packaging About the role: In this newly created role, you will collaborate with Aboriginal community organizations and stakeholders to develop and manage a culturally competent First Nations Legal Helpline. You will lead the First Nations Helpline and related services, to implement and evaluate our program's ability to assist first nations people by improving community accessibility, our service models and data collection processes. Additionally, you will establish referral pathways and provide accessible legal and non-legal services to First Nations people. Finally, you will help drive Legal Help's transformation into an inclusive and best practice legal assistance provider to meet organizational goals. This is a Designated position. This is a special measures role and only Aboriginal and/ or Torres Strait Islander people are eligible to apply, as per the Equal Opportunity Act 2010. About you: As our ideal candidate, you will possess: Lived experience working with First Nations people, including a deep understanding of cultural norms, communication styles, and the complex issues they face within the legal system. Possess high-level communication and stakeholder engagement skills, including the demonstrated ability to work with government and legal assistance sectors, First Nations clients and organisations, and other external service providers. Demonstrated ability to drive service innovation and growth and to influence change, underpinned by experience in complex project management, integrated and trauma-informed service design and delivery, including client first approaches, consumer engagement, evidence-based decision making. Able to problem solve at a high level in developing, implementing, and evaluating service models and solutions which create better access for first nations peoples. About Legal Help: Legal Help provides responsive and targeted high-quality assistance to community members by diagnosing legal problems in a wide range of areas, providing legal information, legal advice and referrals to legal and non-legal services. Its staff operate two general helplines (phone and webchat) and 14 priority helplines and in-person services at VLA offices and courts, responding to around 140,000 requests for assistance each ear with streamlined intake, direct service delivery and referrals. They provide services in 29 languages and makes more than 400 referrals a day to more than 200 organisations. Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities. About Victoria Legal Aid: We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. Employee benefits: Family friendly, flexible hybrid work from home & office model Training and professional development opportunities Supportive team environment in modern offices Salary packaging which allows up to $15,900 of your salary each year to be tax free How to apply: To be considered for this role, please submit a current resume and cover letter. If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team. For further information review the attached position description or contact Josephine La Spina - Project Officer on (03) 9269 0205. No agency applications will be accepted. Applications close by 11.59pm on Tuesday 31 October 2023 Other relevant information: It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.