Have a background in retail or hospo & want to take your career to the next level? Join the customer care team in this amazing award-winning FinTech Join this high growth fintech start-up, and shape the future of the business as it grows A dynamic and energetic environment, perfect for those with strong customer service skills. Vibrant office located minutes from Central Station, with a collaborative and innovative work environment. $60,000 super, with ongoing remuneration reviews The Company Lotus People is thrilled to partner with an exceptional FinTech start-up that is rapidly growing and revolutionising the industry. Join a dynamic and down-to-earth team within an award-winning business that is dedicated to providing comprehensive customer support. Benefits include; genuine career growth opportunities, a vibrant and social office environment, continuous pay reviews and comprehensive training and support The Role We are seeking individuals with a passion for delivering exceptional customer service to join this thriving company As the first point of contact, you will be responsible for taking call-backs and live chats from customers requiring any assistance. This collaborative team culture welcomes innovative ideas, so you can help shape new processes and have a real impact on the business direction. You'll receive great training and continuous support to deliver a comprehensive, informative, and engaging customer service experience You will benefit from working alongside friendly and approachable managers and colleagues, in a super convenient central location The Duties Deliver exceptional customer service via live chat support, promptly addressing inquiries and concerns. Assist individuals in their onboarding process and provide guidance on platform usage. Handle payment-related issues and work towards timely resolutions. Collaborate with cross-functional teams to continuously improve processes and reduce customer queries. Educating customers, problem solving and building rapport Utilise the company's online app to interact with customers and provide support via live chat. Offer call slots for customers who require further assistance, answering calls in a fast, flexible and dynamic way. The Benefits Genuine opportunities for career growth and development within the organisation. Vibrant office located 2 minutes from Central Station. Strong workplace culture with regular social events, lunches and team get togethers. Continuous pay review cycle - not just reserved for annual reviews Friendly team culture with down to earth managers and leaders. Employee Assistance Program and wellness budget for all staff. Dedicated training budget to support your professional growth. Birthday leave Shape the future of the business and contribute to its ongoing success. Join a company that is truly customer-centric, with a genuine commitment to their customers' success and satisfaction About You A quick learner that thrives in high-performing environment. Utilise your superior communication skills and positive attitude to build great relationships and excel in this fast-paced role Effective prioritisation and organisational skills. Overall, you should be excited about joining a thriving and fun team in an award winning business. You should enjoy building rapport and possess great attention to detail and organisational skills. With a quick learning ability and a positive attitude, you will thrive in this environment, eagerly embracing new challenges If you are excited about joining a high-growth FinTech company and being part of a dynamic team that is revolutionizing the industry for its customers, we would love to hear from you To be considered, please send your resume through today, we will endeavour to get back to you within 48 hours either via telephone or email. LI-CL1 Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at infolotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher