The Company… This prominent financial services firm is seeking a dedicated finance expert with a commitment to providing exceptional customer service. Joining this professional and welcoming team offers an excellent chance to be acknowledged as a subject matter authority. As a key player in the asset finance sector, this organization is renowned for its competitive offerings and unwavering dedication to client satisfaction. Situated in Macquarie Park, the company provides ample parking, convenient access to public transport, and approachable, supportive management that prioritizes continuous training and development for employees. The Job… Reporting through to the Sales Support Team Leader, you will be responsible for the following duties: Process loan applications for both commercial and consumer loans and providing ongoing support to RSMs/Brand Managers. Collaborate with Retail Operations teams to facilitate month-end loan approval and settlement processes. Provide assistance to dealers, introducers, and customers with system issues, application inquiries, and processing concerns. Establish and maintain communication with allocated dealers and introducers, positioning the firm as the preferred choice for finance applications. Handle administrative tasks such as updating customer contact information, generating sales leads, and ensuring customer satisfaction. Assist in market intelligence gathering, competitor analysis, and administrative work, including reporting and document preparation. You…. To be successful in this role, you must have experience in the following areas: At least 2 years of prior experience in customer service and/or account management in the financial services sector. Previous exposure to consumer lending is a valuable asset. Demonstrated proficiency in both verbal and written communication, along with effective stakeholder management abilities. A self-assured and motivated team contributor. Must exhibit proactive problem-solving skills and possess a high level of energy and enthusiasm for thriving in a dynamic, fast-paced work setting. How to apply… Join this organisation in providing top-notch service and making a positive impact on their valued customers' experience. Send your application through to sbrecruitment.com or call Sarah Bolster on 02 9002 5 for a confidential conversation.