Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. Role description: In response to the growing needs of our business and in preparation for exciting opportunities in the market, we are recruiting for a Sales Analyst Specialist to drive the best practice use of our CRM system, collecting and analysing client and sales data to support and improve performance and growth. In joining us, you would be working in a centralised proposal team that continues to set the standard in delivering exceptional proposal outcomes for strategic opportunities across a variety of industry markets. Role accountabilities: The main responsibilities of this role include, but are not limited to: Sales data, reporting and analysis Provide system, data and reporting support to BA Sales Directors and growth function in Australia Supports system implementation of Oracle Sales Cloud and Collaboration Hub in Australia Coordinate data accuracy reviews and updates across the business Work with the BA Sales Leaders and teams to improve pipeline (opportunity management) quality Use CRM data for analysis in Oracle, Power BI and Xls User support and CRM Adoption Implements Oracle Sales Cloud and Collaboration Hub training and guidance for end users Drive best practice and consistent application/use of our CRM use in Australia. Create positive and hi-performing UX for Australian CRM users and stakeholders. Train and coach new users Develop and lead coaching, training and learning tools and guides to support users. Level 1 responder for Arcadis Australia for general OSC and Collaboration Hub issues via email and teams. Continuous Improvement projects Support the data and systems requirements for local client feedback program and support data needs for global CX/client feedback programs Undertake UAT testing for Oracle Sales Cloud and Collaboration Hub as required for special projects. Identifies bugs, incidents and works through resolution Identifies areas in need of improvement or fixes Submits incident tickets and works through resolution participating in support meetings Engaging in Continuing Professional Development (CPD) Qualifications & Experience: First and foremost, you share our passion for improving the quality of life. You pride yourself for the part you play in transforming the world around you and understand the importance of teamwork. Manage workload and priorities in a challenging, fast-paced, and energizing environment to consistently meet multiple deadlines while providing high-quality output Flexible and communicative, enjoys training and coaching people Expert user in Oracle Sales Cloud or other relevant large corporate CRM system Relevant tertiary or administrative qualifications Detail oriented, problem-solving mentality, applying analytic, pragmatic and result-driven thinking Professional approach, including ability to maintain confidentiality Excellent written and verbal communication skills Excellent relationship building skills, both internally and externally Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. As an equal opportunity employer, we value and promote diversity at Arcadis and strongly encourage applications from Aboriginal and Torres Strait Islander people. Arcadis Australia is an endorsed employer for all women. See our range of benefits and policies directly at WORK 180 LI-ND1