Who we are? As a Wesfarmers business, Coregas is the only Australian-owned gases company. We manufacture gases locally and distribute throughout Australia and New Zealand via a network of branches and third parties. Our compressed gases and cryogenic liquids are used for a huge range of applications including construction, mining, healthcare, welding, research, food & beverages, and clean energy. Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise, and personal service second to none. Coregas is changing gases around the country, seeking to raise the bar in terms of service, quality, and value. Our Customer Service team is now looking for a self-motivated and customer focused team player to assist us in achieving that goal at our Yennora office. Reporting into the Customer Service Manager, you will be required to provide exceptional Customer Service to Coregas and related company's customers. What you will be doing Providing stand-out service to ensure an exemplary experience for all Coregas customers. Managing national inbound calls, including adhering to correct transfer procedures. Using First Touch resolution system to advise customers with accurate information. Managing internal & external customer expectations and informing of any delivery changes. Educating the customer on new technology and converting to Digital First. Approaching all processes with a LEAN mentality for continual improvement. Process payments for various types of orders including COD, credit card, and refund transactions. Handling invoices, credit notes, statements, proof of deliveries and other required documentation. What we need from you You will be a great fit for our team if you are: Minimum of 2 years' experience in a customer service capacity, managing incoming calls, and responding to email queries. Knowledgeable in using ERP systems and proficient in utilizing the Microsoft Office suite of products. An excellent communicator who relishes speaking with individuals on the phone and via email. Detail oriented and committed to following established processes. Possess strong team-oriented skills that contribute to a cohesive team environment. Capable of working in a busy environment while maintaining effective time management skills. What we can offer you An outstanding team that will support and develop your skills. Competitive salary & benefits including bonuses, opportunity to participate in the Wesfarmers Share Plan, recognition awards and education assistance. Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance. A position within a growing company and industry. Ongoing career development & training. Suitably qualified and experienced applicants requiring sponsorship support may be considered. Want to know more? Visit our website at www.coregas.com.au to learn more about us. How do I join the team? Click the 'Apply' button below to send us your resume and covering letter Coregas promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA community and people living with disability. As part of the recruitment process, suitable candidates will be required to complete background checks, which may include pre-employment medical assessment, drug and alcohol testing, as part of your application process.