Full time, office-based role. Brand New Head Office - Wetherill Park Join a committed team & business where growth and development is supported About us: EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over 30 years as a wholesaler of equipment, consumables, vaccines and Pharmaceuticals. Our vision is to provide Healthcare professionals with the best service, a wide variety of products, delivered on time and at the best price possible. EBOS Group is publicly listed on the New Zealand and Australian stock exchanges. The Role: Here at EBOS Healthcare we have a great opportunity for a Customer Service Representative with excellent communication skills and high attention to detail to join the Customer Service team, based out of our Wetherill Park office. Reporting to the Customer Service Team Leader, you will deliver exceptional customer service to EBOS customers whilst adhering to clearly defined customer service processes and selling practices. On a daily basis, you will manage inbound and outbound calls to customers via email, online and telephone; ensuring all enquiries are dealt with in a proficient and professional manner. As such, your exceptional phone manner and customer service focus coupled with your ability to resolve issues and manage multiple tasks at once, will be critical to success. Flexibility to work between the hours of either 11am-7pm or 10am-6pm will be required. What you will do: Accurate data entry of customer orders; Maintain and update information within the database; Adhere to procedures regarding credits & returns, new account applications, cash sales and quotations; Amend customer accounts as requested within set guidelines and as per business procedures; Engage with colleagues and managers to learn new skills and processes to enhance work efficiency; General administration duties. What we are looking for: Prior experience working within a Call Centre or Customer Service role preferred; Ability to learn new systems and processes quickly, A can-do attitude and willingness to work with the immediate team and broader business to achieve group targets; Willingness to develop and enhance professional customer service skills; Excellent verbal and written communication skills. Benefits This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work. Other benefits include: Employee Share Plan; Company Paid Parental Leave; Employee Assistance Program for Mental Health Wellbeing; Staff Awards; Employee Referral Program; Health Insurance Discounts; And more. EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate and develop talent, create an engaged workforce, deliver quality services to our customers and to support the growth of EBOS Group. EBOS Group are an equal opportunity employer and encourage applications from people of all ages, nationalities and cultures including Aboriginal and Torres Strait Islander peoples. How to apply If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please CLICK apply now. Pre-employment checks may be required and will be discussed with the successful candidate. No agency assistance required.