Customer Service officer for a sustainability and environmentally friendly packaging company. $65- 75k Super. Full time permanent opportunity Our client is an environmentally friendly packaging company that is passionate about sustainability. They believe in the power of business to make a positive impact on the environment and society. Their mission is to provide sustainable packaging solutions that reduce the environmental impact of disposable items. They are looking for a motivated and customer-oriented individual to join the team as a Customer Service Consultant. The successful candidate will be responsible for providing exceptional customer service to clients and ensuring their satisfaction with company products and services. Responsibilities: Answering customer inquiries via phone, email, and chat in a timely and professional manner Assisting customers with placing orders, tracking shipments, and resolving any issues that may arise Providing product information and technical support to customers Building and maintaining strong relationships with customers Identifying opportunities to upsell and cross-sell products and services to customers Collaborating with other departments to ensure customer satisfaction and improve processes Documenting customer interactions and feedback to improve company products and services What you need to be successful in this role: Previous experience in customer service or a related field Excellent verbal and written communication skills Strong problem-solving and decision-making skills Ability to multitask and prioritise tasks in a fast-paced environment Strong attention to detail Proficiency in Microsoft Office and CRM software A passion for sustainability and the environment This company offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about sustainability and providing exceptional customer service, we encourage you to apply for this exciting opportunity.