Description Responsibilities: Provide technical support to worldwide customers and partners using all methods of communication. Troubleshoot to full resolution of issues within the Tufin suite and OS Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources. Support the deployment, implementation, and integration of Tufin products within customers' infrastructure Help to create and improve documentation of best practices in maintaining Tufin solutions Participate in mentoring of other support engineers on your team Develop a deep understanding of the customers' technical environment Software leveraged by Tufin include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect Requirements 5 years implementation/operations experience of Linux servers, virtualization Previous customer/end user facing experience as a technical lead Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.) High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus) Experience with SQL queries is a plus Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.) Experience in scripting languages (BASH, Python, Perl, etc) Excellent interpersonal, verbal & written communication, critical thinking & analytical skills Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.) Loyal, reliable, devoted & conscientious Highly responsible and accountable Your personal data will be used in accordance with our Privacy Notice, available at https://www.tufin.com/job-candidates-privacy-notice Location: Sydney, Australia