Are you ready to be part of something big? At ABRI, we're at the forefront of the AgTech revolution, and we're looking for a passionate Support Engineer to help us lead the charge.A Little About ABRI ABRI is a renowned AgTech SaaS company, serving the global beef and livestock industry. Our loyal clients rely on our products to manage their animal feedstock and farm operations, record critical data, and engage with their customers. We're redeveloping legacy systems and creating cutting-edge solutions to meet the diverse needs of our clients worldwide. Interested? Keep reading About The Opportunity As a Support Engineer, you'll be the driving force behind our clients' success. Your mission will include providing top-notch support for our desktop products and assisting our broader support team in maintaining server infrastructure for our SaaS offering. You'll be the first point of contact for our clients, triaging incoming tickets, and ensuring they have a seamless experience with our products. What You Will Do Be the superhero of Level 1 customer support, solving challenges with enthusiasm and expertise. Provide top-notch customer helpdesk support, assisting clients with product installation and usability. Roll up your sleeves and dive into server maintenance for our larger SaaS platform, tackling operating system fixes, email troubleshooting, hosted-to-cloud migrations, and more. What You Will Bring To The Table Solid experience in customer technical support, with a passion for solving problems. Proficiency in remotely diagnosing desktop issues, especially with legacy software. Basic understanding of on-site and cloud server maintenance, including operating systems, security, and email. Experience with various database technologies, with a focus on Postgres. You May Also Have Experience in networking, both on-site and in the cloud. Expertise in cloud migrations, transforming on-premises hardware to Azure. knowledge of and experience supporting Linux servers Why You Should Join Us Embrace the challenge of transforming our product portfolio and creating innovations that have a lasting impact. Lead clients on a journey to success as we revolutionize the AgTech industry. Choose to work with us full-time in the picturesque setting of Armidale, NSW (preferred), or work remotely from anywhere in Australia. Shape and grow your role within a dynamic team that values innovation and impact. Don't miss this opportunity to make a real difference in the AgTech world. Join ABRI and be part of an exciting future in the livestock industry. Apply now and help us shape tomorrow Don’t tick all the boxes? That’s okay, we like thinking outside the box. We value skills, passion, and drive. So, if this job resonates with you, we want to hear from you If you would like to have a confidential chat, please contact Jack on 02 9133 9 or email beaumontpeople.com.au Beaumont People believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.