Elevate your Tech career by joining one of the World's leading Cloud Software companies & becoming a key individual contributor for their highly collaborative & multi-talented UX Tech Support team Our client is a Multi-awarded Top Fortune 100 Cloud based Tech company who is disruptive & changing the way people work by helping modern enterprises operate faster & become more scalable than ever before. Our client is highly adaptable, constantly evolving, and are passionate about their product and live for their customers. Position Overview: Job Title: Senior Technical Support Engineer The UX APJ Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products in the Mobile & Collaboration space & much more Who we're looking for: This person will be responsible for managing & resolving challenging issues for our partners & customers. This includes developing Subject matter expertise & collaborating with other team members in various technologies. Should have strong analytical & troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software & platform. Good understanding of analysing log files and standard debugging concept Have an understanding of the ITSM platform & all core functionality. Analyse data with a view to isolate the potential cause of the issue. Ability to work with high-value customer administrators and developers & accomplish personal & group goals. Some familiarity in incident, problem, and change management as well as knowledgebase management, defect & escalation management. What skills you’ll bring to the team:Qualifications: Up to 4 years of Application Support/Front-end/Web support experience (preferably web based products or e-commerce) Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML Good knowledge with JavaScript, AngularJS and/or Jelly. Familiarity working with Java or other BE programming languages Some exposure to Web Services (consuming or providing) SOAP or Rest Good understanding of ITSM practices Nice to Haves: Experience using Linux, Unix OR Microsoft Server Good Experience with Relational databases (e.g MySQL or Oracle) Ability to read, understand & debug other scripting languages (e.g Python, Perl, Unix Shell, Windows Shell) Experience providing SaaS support would be a plus What awaits you:You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive & collaborative environment, strong growth projectory & the opportunity for perm conversion.Please Note:All candidates Must be local to Sydney & will need to be Perm Residents or Citizens (for Perm conversion)What's Next?APPLY below or email realtimeaustralia.com and we'll be in touch with you right awayhttps://www.realtimeaustralia.com/Additional information Must be Sydney based / Hybrid setup: WFH & 1-2 days in office (Sydney CBD 2000) 12 months contract (strong potential for perm conversion) $540/day (incl. super laptop training)