The Role This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. Moderna has implemented a cloud first strategy where most of our systems and enterprise applications are deployed in the Cloud. At the same time, we internally host some critical systems supporting the local manufacturing and lab environments. We are looking for an experienced Principal Systems Support Engineer to take on the challenge of engineering site-based infrastructure solutions in this environment with a focus on scale and performance while providing strong guarantees of availability to our users. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry. Here's What You'll Do Act as the regional site owner for compute and storage capabilities through the full life cycle of the environment. Provision and deploy solutions for high availability, high security and high performance. Develop and document technical plans for backups, disaster recovery and business continuity. Implement cloud-based monitoring, alerting and active monitoring of risks to services SLAs. Design technical infrastructure processes, integrate solutions into existing infrastructure, consult on development projects and help deploy solutions that meet functional and non-functional requirements. Have a focus on automation of operational processes, configuration management and monitoring of application components. Own our IT infrastructure to troubleshoot and debug run-time issues. Provide L3/L4 escalation support. Understand and adhere to Moderna operational processes following an ITIL framework to ensure auditability and compliance with industry standards (SOX, GMP, HIPAA, GDPR, etc.) Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost - automating solutions wherever possible Contribute to documentation required to guide on-call engineers and on-board team members Interface with customers to address problems and drive issue though resolution. Ability to travel (both regionally and internationally) as required for new site build support Here's What You'll Need (Minimum Qualifications) 8 years' experience as a Systems / Infrastructure Engineer 3 years' experience with VMware infrastructure 3 years' experience on AWS cloud infrastructure Bachelor's degree in Engineering, Computer Science, Informational Technology or a related field; a combination of education and experience will be considered Here's What You'll Bring to the Table (Preferred Qualifications) Extensive engineering experience with VMware, Windows and Linux. VMware certification a plus Solid working knowledge of storage platforms (Pure, Weka, Nimble, NetApp, etc.) and associated networking (SAN/FC) Experience deploying solutions for service monitoring, automated remediation, measuring availability and reliability, performance, analytics and security Ability to develop and leverage tools for managing infrastructure as code Proficiency in the use of automation tools, configuration management solutions, DevOps principles, machine learning and data manipulation for operational reports Excellent knowledge of scripting languages such as Python and Powershell Proficiency in compliance, third party security tools/platforms, encryption/KMS, etc. Experience writing process requirements, technical design documents and standard operating procedures Experience in pharmaceutical manufacturing or healthcare setting Working knowledge of relevant GxP concepts, guidelines and regulations as they relate to systems qualification and application validation Excellent problem-solving and project management skills Ability to manage multiple projects in a dynamic fast-paced environment and work in an Agile development framework General networking knowledge Master's/Advanced degree preferred Ability to develop and maintain positive working relationships with end-users, peers and external vendors A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative. Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work. We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with: Quality healthcare and insurance benefits Lifestyle Spending Accounts to create your own pathway to well-being Free premium access to fitness, nutrition, and mindfulness classes Family planning and adoption benefits Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown Educational resources Savings and investments Location-specific perks and extras The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work. About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Moderna is a smoke-free, alcohol-free and drug-free work environment. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply Moderna is proud to be an equal opportunity workplace and is an affirmative action employer. Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodationsmodernatx.com. (EEO/AAP Employer)