Product Support - Sydney Sydney, Australia Req.Num.: 25026 Senior Systems Reliability Engineer Sydney, New South Wales Hungry, Honest, Humble, with Heart The Opportunity This role is hybrid Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are excited to bring in a new wave of talented Technical Support Engineers into our company If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience. Sound like you? Read on Technical Support at Nutanix Here at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage. Your Role Troubleshoot, debug, and diagnose customer issues encountered in the field. Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure. Provide analysis of our existing customer base to avoid and minimize risks in the field. Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations. Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem. Develop and work on internal and external knowledge bases. Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. What You´ll Bring Proven work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis Experience supporting external customers and a customer first mindset. Multilingual (Korean / Mandarin) will be highly regarded Passion and ability to learn new things. How We Work We are a fully hybrid team based in Kent Street, Sydney. We operate three days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours We organize our working shifts and aim towards the appropriate work-life balance for all our team members. The total compensation package for this position includes other elements: Nutanix stock (RSU) with certain vesting criteria Participation in Employee Stock Purchase Plan (ESPP) Part of Top-Notch engineering team in the IT market Private Health Care Plan for you and your family Great work/life balance Paid Parental Leave Part of a follow-the-sun team (no night shift) Hybrid work environment (home and office) Recognition awards Paid industry training and certification LI-SB2LI-Hybrid Nutanix is an equal opportunity employer. The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.