Service Desk Administrator , Clerk Grade 7/8, SHQ Draw upon your technical skills and drive for customer service to provide critical support, service and continuity of s ystem operation across the enterprise. Work in a volunteer-based agency supporting the communities of NSW Full-time temporary opportunity until 30 June 2024 with the possibility of extension Location: NSW SES State Headquarters in Wollongong; Hybrid working arrangements available. About the opportunity Do you have a passion for IT and customer service? Join us as a Service Desk Administrator and be the hero of our organisation As a Service Desk Administrator with the NSW SES, you will provide support, service and continuity of system operation across the enterprise, using your technical expertise and customer service skills. You will also drive ITIL process change, optimise our service management systems, and report on performance metrics. You will work as part of a dynamic and collaborative team, and act as an escalation point for the Service Desk Team. You will also perform duties of On Call Technical Officer when required and contribute to the state IT operations. If you are looking for a challenging and rewarding role that combines technical skills, customer service, and process improvement, then apply now About the NSW SES Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989 . We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year. The NSW SES has over 10,000 volunteer members, including reserves, and a full-time equivalent workforce of over 450. There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW. About you To be successful in this role you will: Have strong technical skills and knowledge in IT systems, platforms, and technologies Excellent customer service and communication skills, and being able to empathise with the needs and challenges of internal clients Proactive and problem-solving attitude, and being able to resolve issues quickly and effectively Adept understanding of ITIL processes and best practices, and being able to drive process change and improvement Be flexible and adaptable, and being able to work in a dynamic and collaborative team environment Able to perform duties of on call technical officer when required What we can offer you Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements Attractive salary package of up to $ 131,845.59 (salary range $106,025.00 - $117,363.00). Total remuneration package includes salary plus employer's 11% contribution to superannuation and annual leave loading. Flexible work options working within operational requirements Mental Health & Wellbeing programs and services Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills Comprehensive immunisation programs including the flu vaccine Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations. How to apply Your application should include as separate attachments: A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role; An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role Want to know more? If you want to know more about this opportunity, please contact Amy Skrastin, nswseshays.com.au The role description is available here . Talent Pool A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career. For more information on how to apply for a role in the NSW Public Sector please click here . Applications close: Monday 2nd October 2023, 11:59pm. The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.