Company DescriptionThe NRMA has been serving Australians for over 100 years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans and hope to attract purpose-led people as we lead the way to a sustainable, electric future in motoring. If you would like to learn more about what we do, read more here https://www.mynrma.com.au/community.Job DescriptionWould you like to be a part of The NRMA where we put people at the heart of everything we do?Would you thrive in an inbound sales role where your focus is to sell based on customer needs?Do you want increased flexibility with the opportunity to work from your own home for 90% of the time?This might be the opportunity for you Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase , enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others. Our contact centre is considered a great talent pool for our wider business, and an excellent start for those looking to expand their career with NRMA. Your roster We are hiring for our 18th of September intake. We are recruiting full time employees to work 35 hours per week . You will work between 8am-8pm, on a rotating roster, Monday to Sunday. QualificationsDesired Skills & Experience Ability to thrive in a fast-paced, high volume call centre environment High level of resilience and the ability to persevere through challenges with a 'can do" attitude Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers Comfortable working autonomously in a remote, work from home set up whilst being a part of a Sales team within a rostered contact centre Effective listening and communication skills to be able to determine the customer’s needs Initiative to be able to support the customer with product suggestions to address their needs Confidence in working with KPIs and targets in our customer needs-based inbound sales environment Strong computer literacy skills including being able to navigate multiple product and customer systems with proven accuracy and attention to detail Excellent team working skills where support and respect for your colleagues is valued Additional InformationWhat’s in it for you? To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including but not limited to: Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly Shift loading for working weekends and public holidays Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410) 5 weeks annual leave Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements "ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. Discounts on NRMA InsuranceThe NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples, and those identifying with a disability are encouraged to apply.