GBG Plc has an exciting role for a Sales Operations Executive (based in Melbourne, Australia) and we are seeking talents who are highly committed, passionate, diligent, methodical, possess good communication skills, process driven and commercially minded. An opportunity to journey and progress your career with a leading global provider of financial technology services, partnering with our esteemed customers in the Banking, Financial Services, e-Commerce and Gaming industries. Be a part of an UK public listed company on UK's AIM Market which brings over 30 years of expertise in location intelligence, identity verification and fraud management. A company that thrives on Technology and Innovation, Inclusion, Equality and Diversity. About GBG GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions. With over 30 years' experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud. Why you should beGBG We make the world a safer place We trust each other and win together We are local experts in a global business We want you to be yourself We grow when you grow About the team Sales Operations Team - Supporting Enterprise and New Business Our mission is to provide identity intelligence and fraud solutions on a global scale. Australia and New Zealand are central in the group's overall expansion plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives in the areas of customer onboarding and risk management. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service; this delivers improvements to the customer's journey, which will generate enhanced profitability. The role You are directly responsible for supporting the sales operations function across Australia and New Zealand. You will be providing valuable assistance to the sales team, processing orders, following and maintaining good governance and other administrative tasks. In addition, this role will providing regular reporting on sales progress, leads follow-ups and contract closures. What you will do To work with the Regional Director (ANZ) and the Sales Operations team to implement strategies, complete tasks and help to embed Sales & Orders Processing Help with customer orders, account statuses and relevant problems Provide data and guides to help the sales team Develop and monitor performance indicators Manage sales tracking tools and report on important information Keep record of sales trends Liaise with account managers to develop specific sales strategies Stay up to date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers' requests to ensure excellent customer service and customer experience Suggest sales process improvements