Country: Australia Location: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia Build a career with confidence Nlyte is now part of Carrier, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About the role Nlyte Software (a Carrier Company), a global company developing commercial solutions in the Data Center Infrastructure Management (DCIM) market has an opportunity in the role of Senior Pre-sales Solutions Engineer for the Australian Market. DCIM is often tightly coupled with a customer’s ITSM/CMDB solutions and Building Management Systems (BMS). The ideal candidate has experience in data center engineering and ITSM/CMDB solutions. You will mainly focus on supporting the general sales and professional services operations and effort of the Company to customers and prospects. Responsibilities will include but not be limited to the sales of software and professional services, and the ongoing support and satisfaction of existing customers. This position can be based in the Melbourne or Sydney region. Key Responsibilities Work with sales team to identify, cultivate, and close sales opportunity Present product demonstrations, manage Proof of Concepts, and serve as the technical subject matter expert for all pre-sales activities. Technical responsibilities that may include, but are not limited to, problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training and solution deployment. Identify additional product/services opportunities in customer organization. Manage customer interaction and engagement, including project scoping, Statement of Work development, deliverable documentation and follow-up. Maintain working proficiency in Nlyte Software products and technologies through self-directed and formal training. Required Qualifications Bachelor’s Degree Experience in a data center and/or ITSM role Experience giving software demonstrations. Preferred Qualifications Other qualifications you may have that would be beneficial in this role include: Experience in a data center or ITSM role – must understand the technology behind the effective delivery of data center services and know how to support a service delivery model. Ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication. Understand technical requirements; explain solutions deliverables and drive internal support teams towards target delivery dates. Strong interpersonal, presentation, and communication skills. Self-motivated and flexible. Demonstrated strong written communication, presentation writing, project scoping and technical documentation skills. Working knowledge of, and proficiency in Data Center Infrastructure Management (DCIM) and/or facilities management such as building management or electrical power management systems. Working knowledge of, and proficiency in ITSM, CMDB, and discovery technologies Knowledge of Windows Server, SQL, IIS, and VMWare, Intermediate level knowledge of MS Excel Knowledge of servers and networking Knowledge of how industrial cooling and power distribution systems operate Understanding of MS Reporting services and other reporting software Familiarity with industry protocols like Modbus, BACnet, SNMP, etc. Prior experience with data center builds, datacenter operations, virtualization of server and storage platforms, cloud computing, capacity planning, disaster recovery, business continuity planning, and ITIL A, CPA/CMA (preferred but not required) Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice