BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people. As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work. The Role: We are in search of a Senior Systems Administrator who can lead and assist our committed nationwide team by giving IT recommendations and direction, guaranteeing appropriate functioning of computers and systems, enabling end users to carry out their daily business tasks smoothly. This includes receiving, prioritising, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve use of diagnostic and help request tracking tools, as well as require giving in-person, hands-on help at the desktop level. The support requests vary in complexity and as such this is considered a mix of Level 1, 2 and 3 Support, as well as project work. Key Responsibilities: Act as initial contact for all internal and external customer technical support required for computing/mobile hardware and software, telephony, network, operating systems, printing and internet access problems Investigate user problems and identify their source; determine possible resolutions; test and implement solutions; escalate when necessary Perform and/or oversee software and application installation and upgrades Install, configure and maintain all types of IT devices, including laptops/mobiles/tablets, file servers, networks/cabling and other related equipment, devices and systems; maintain Asset Management and Active Directory/Azure environments. Maintain site/cloud licenses for organisation Plan and implement network security, including maintaining firewalls, configuring VPNs, managed host security, file permissions, file system integrity, and adding and deleting users Onboard/offboard end-users, assist with desk moves/relocations and deliver training to staff, including inductions. Troubleshoot networks, systems and applications to identify and correct faults and other operational difficulties Maintain confidentiality with regards to the information being processed, stored and accessed by the end-users Additional duties as assigned Qualifications: MCSE/MCSA or equivalent certification and minimum 1 to 2 or more years of full-time corporate service desk experience Ability to communicate technical information to non-technical personnel Excellent verbal and written communication skills Ability to learn and support new systems and applications Excellent problem solving and analysis skills Strong technical knowledge of laptops, mobiles, tablets, printers, and peripheral hardware devices Ability to diagnose and resolve onsite/ remote computing problems Strong working knowledge of Microsoft Windows, Microsoft Office, AD/Azure AD, communications software, virus protection, patching and diagnostic software General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP and how they function in a network environment. Knowledge and experience with Microsoft Azure, Endpoint Manager, Exchange Online, Defender and Powershell Demonstrable knowledge and experience with Apple products / software Experience with Veeam Enterprise Backup and good understanding of System Backup/Recovery Experience with server/network monitoring and support, including maintenance and updates. You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service. You will be required to be a highly effective communicator with the ability to communicate with multiple stakeholders, it will be essential to understand their individual needs, interests, and concerns to achieve successful outcomes. GJK is an equal opportunity employer, and we encourage applications from diverse backgrounds. Any information provided to GJK Facility Services with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely. To apply for this role please click on the 'apply' link.