BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE Be involved in a broad range of diverse and exciting projects Full-time temporary position until June 2024 Location flexible depending on campus availability TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and workforce, offering world class training and education that delivers the skills needed for the jobs of today and tomorrow. Grow your career in a dynamic and collaborative environment, where you can innovate, create value and proudly play a meaningful role in delivering quality training to the people of NSW. THE OPPORTUNITY The Performance and Reporting Administrator is responsible for sourcing and providing data to support the delivery of the Student Services Branch service catalogue by ensuring that data is provided in a format that is readily accessible, easily consumed and provides insights in supporting the identification of opportunities to increase service efficiency and effectiveness. ABOUT YOU You will collect, maintain and analyse data to support Student Services teams in delivering the service catalogue in an effective and efficient way. Provide advice on industry standard technologies, tools and best practice in sourcing and presenting data, insights and analysis in a way that can be easily accessed, understood and utilised. You will also maintain dashboards and reporting tools that support the measurement and monitoring of Student Services Branch performance including service level agreements, KPIs and quality measures. Generate ad-hoc reports as required to assist in maximising performance against key metrics and understand gaps in service delivery and provide insights into potential solutions. For further information regarding the role please review the Position Description and Information Package HOW TO APPLY For your application to be considered, you must include Attach an updated resume Please ensure all attachments are in PDF format where possible Click Apply now, where you will be required to answer one target question Applications close: 11.59pm Sunday 24th September Job Specific Enquiries : please contact Shaun Oldfield, Manager Performance & Insights, Student Services Operations, via email on shaun.oldfield4tafensw.edu.au General Enquiries: please contact Emily Strolin, Talent Acquisition Advisor via email at emily.strolintafensw.edu.au Technical issues: please contact I Work For NSW Support Team on 1800 562 679 (Mon-Fri) or supportjobs.nsw.gov.au OUR COMMITMENT TO DIVERSITY & INCLUSION At TAFE NSW, we are committed to creating an inclusive workforce which reflects the community and the customers we serve. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. We will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please contact Emily Strolin, Talent Acquisition Advisor via email at emily.strolintafensw.edu.au This is a child-related position. A Working with Children Check is a prerequisite for anyone in child- related work. It involves a national criminal history check and review of findings of workplace misconduct. For most Temporary jobs, you need a visa that gives you permission to work in Australia. An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list.