Company DescriptionThe NRMA has been serving Australians for over 100 years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans and hope to attract purpose-led people as we lead the way to a sustainable, electric future in motoring. If you would like to learn more about what we do, read more here https://www.mynrma.com.au/community.Job DescriptionOur Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance.Your primary focus will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide the right help. You will put the member’s safety at the forefront of your conversation and use empathy to ensure our members feel understood and reassured.This is a hybrid working role- both at home and in our Sydney Olympic Park or Gosford office as required for training and engagement needs.Your roster We are hiring permanent full-time employees for our 6th November 2023 intake to work 35 hours per week, on a 3-week scheduled rotating roster. You will work an 8-hour shift between 5am and 12am, Monday to Sunday.QualificationsDesired Skills & Experience NRMA is committed to ensuring a positive member experience and is seeking staff who possess the following skills: Ability to thrive in a fast-paced, high volume call centre environment High level of resilience and the ability to persevere through challenges with a 'can do" attitude A motivated and driven individual - with the ability to effectively work under pressure whilst demonstrating empathy and understanding to our members Positive energy with an immense passion to help others Previous experience in a contact centre environment is highly desirable Effective listening and communication skills with the ability to use discretion Natural aptitude to navigate multiple complex computer systems with proven accuracy and attention to detail Capacity to work autonomously within a remote team-based environment A team player attitude, which supports and respects others’ diversity of thoughtIf you like what you have read, follow the application link to submit your CV and to answer some initial screening questions. Shortlisted applicants will be invited to attend an information session to learn more about the role and what it is like to work with us here at The NRMA. Selected candidates will be phone interviewed and then invited to a virtual face to face interview with our hiring team. If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.Additional InformationWhat’s in it for you? 5 weeks annual leave for shift workers (pro-rata) Free Roadside Assistance - for 2 vehicles covered under our Complete Care (valued at $410) Discounts on NRMA Insurance Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements ‘ME” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year The NRMA is committed to achieving equal opportunities for all through inclusion, diversity and flexibility. All qualified applicants including minorities, LGBTQIA identifying individuals, Aboriginal and Torres Strait Islander Peoples, and those identifying with a disability are encouraged to apply.