Excellent opportunity for a high performing Administration professional with a passion to make a difference About The Company Our client is a National leader in the Fire & HVAC solutions helping protect people, property and assets using world-class brands. This Permanent role is based in Sydney Olympic Park About The Role Our client is looking to add to their team and require a Service Administrator . The role is a mixture of dealing with and amending Customer Accounts, processing credits, following up invoices with government clients in addition to reporting and ensuring that records are compliant to Australian Standards. It sits within a great team who thrive on providing High Level Customer Service & Delivering results. Experience working in a Call Centre environment is a MUST to be considered for this position. Intermediate knowledge working with Pronto would be ideal but not essential Day to day duties include: • Handling inbound emergency calls in a professional manner • Making outbound calls to new and existing clients • Listening to customers and determining appropriate course of action • Recording accurate customer information • Complying with policies and procedures • Maintaining confidentiality of customer information Skills and Experience • Background and experience working in a customer Service/call centre environment • Ability to work Monday to Friday 8am to 4.30pm • Demonstrate a high level of integrity and work/personal ethics • Ability to prioritise and manage numerous tasks simultaneously • Excellent listening skills, empathetic, caring and patient • Strong attention to detail Benefits • Work with a Global Company that offers career progression • Modern open plan office facilities located in Sydney Olympic Park • Work from home flexibility If you are qualified, professional, customer service driven and are looking to make your next career move. Submit your application for this new career opportunity by clicking the 'Apply' button. For further enquires contact Rina at Astrum recruitment on 0429 581 828