Build meaningful and lasting relationships with new and existing members to meet their support needs within a fantastic Disability NFP. Service Planning Coordinator - Customer Service Full-time permanent position with a fantastic Disability NFP A leadership position located in Menai (2234), Competitive remuneration package of $80,000 to $90,000 Super NFP Salary Packaging About Our Client: Beaumont is proud to be partnering with a collaborative, membership-based NFP organisation that has been supporting people with disabilities for over 30 years. The organisation's mission is to provide self-directed living, freedom and independence to people living with disabilities across Australia through a personalised and relationship-focused approach. About the Role: As the Service Planning Coordinator - Customer Service, you will be largely responsible for understanding and meeting the support needs of new and existing members. Your role will be crucial in supporting the organisation with its growth targets, whilst building meaningful and lasting relationships with members and their families. You will also: Lead and provide excellent customer services across services to facilitate positive member outcomes. Manage customer and member enquiries face-to-face, over the phone and via email with a positive and empathetic attitude Ensure all documentation, communication and administrative needs meet the standards needed to support members across our services Develop Individual Support Plans (ISP) for all members utilising the organisation's Support Worker Services Track member's progress towards goals and outcomes, working in both internal and external stakeholders to support these. Undertake business development strategies, with the intent of implementing retention, satisfaction and utilisation strategies. Ensure member's matters are addressed, triaged, and managed within a reasonable time frame. Perform some incentivised on-call duties when required and necessary Meet all regulatory and compliance requirements A Bit About You: To have success in the role you will be a flexible and dynamic individual with the ability to drive person-centered planning and customer service. You will also have: At least one-year prior experience in NDIS planning or a similar role and an understanding of NDIS, NDIA and DSOA processes and provider requirements An empathetic, person-driven and customer-centred attitude that is conducive to supporting the delivery of member outcomes Excellent written and verbal communication skills, and analytical and report-writing skills The ability to both manage and support individuals' expectations and is comfortable handling people with complex and demanding needs The ability to manage a number of competing tasks and priorities concurrently, working in a high-pressure and high-volume work environment Valid NDIS Worker Screening Check, Working with Children Check (WWCC) and Driver’s Licence What's In It For You: Join an organisation with high member satisfaction, and an excellent culture, with a clear vision, , mission and purpose. Competitive remuneration package of $80,000 - $90, 000 Super NFP Salary packaging A range of benefits whilst making a positive difference in the community. Are you interested? If so, apply today by submitting your resume along with a short cover letter expressing your interest in the role. Please direct all enquiries to Christopher Kehagias via email Christopherbeaumontpeople.com.au This role is advertised without a closing date, all applications will be reviewed as they are received so please send your application through A.S.A.P. At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.