Customer Service Advisor (North America) — Brisbane CBD, Brisbane

The Haystack team is expanding An opportunity has arisen for a motivated, people-focused Customer Service Advisor (North America) to join the world's largest digital business cards platform. Monday to Friday flexible hours (during North America business hours) work from home 20 hours minimum per week (more hours available if preferred) Experience in Customer Support or Customer Service role is essential. As a Customer Service Advisor, you are primarily tasked with assisting clients and users with any issues, questions or onboarding activities they may have. Ideally, you will be familiar with providing client focused service in an efficient and professional manner. Overview Haystack is the world's largest digital business card platform, working with some of the world's largest organisations. By joining Haystack, you will get the chance to work directly with some of the most exciting brands and support their teams as they start their journey with Haystack. As a member of Haystack, you join a team of incredibly talented and self-motivated individuals who continue to push the boundaries to disrupt the global $2b market for paper business cards and save 2 million trees each year. As a core member of our team, we expect you to do your best to support our users and customers and assist them in making the most out of our platform. Your efforts will assist Haystack in cementing its industry leadership position. Main duties and responsibilities: Identify and assess clients/users' needs Build rapport with clients/users over email, chat and phone communications Provide accurate and helpful information by using available methods and tools Handle clients/users issues, liaise with the appropriate subject matter expert if required, and communicate solutions and alternatives accordingly, as well as follow up to ensure resolution Follow communication procedures, guidelines and policies Provide great customer service experience Required skills: Intermediate general computer/internet/MS Office skills Excellent verbal and written communication phone contact handling skills and active listening Professional email communication proficiency and email etiquette Customer focused and ability to adapt/respond to different types of clients/users Ability to multi-task, prioritise, and manage time effectively Organised and able to meet deadlines Conflict management/resolution and assertive communication Performance goals: Complete all tasks in a timely manner and manage stakeholder expectations Deal with clients, and other employees professionally at all times Accuracy, validity, and complete nature of responses to client Client feedback Required qualifications: University undergraduate student or a university graduate If you think this role might be for you, we'd love to hear from you For more information please send your résumé to Notes: Job title: Customer Service Advisor Job type: Ongoing contract work. Flexible hours. Work from home. 20 hours minimum per week Location: Remote work from home via computer, email, chat & phone Time: Flexible hours during US business hours Supervisor/Manager: Company CEO Salary: Will be determined based on experience and circumstances

Applications close Sunday, 11 August 2024
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