About Our Client: Step into the realm of our esteemed client, a travel company renowned for its expertise in curating adventure-packed journeys to exotic and extraordinary destinations. With a remarkable 40-year legacy, they specialize in tailor-made travel experiences that linger in the hearts of travellers. The Role: Your role will revolve around delivering unparalleled sales and service support to our esteemed travel agent partners and valued guests. Collaborating closely with them, you'll be instrumental in creating bespoke itineraries, managing bookings, and ensuring seamless travel encounters. This role encompasses diverse destinations, offering you the opportunity to evolve into a Destination Expert through comprehensive training and first-hand travel ventures. Responsibilities: Collaborate effortlessly with travel agent partners and guests, extending exceptional sales and service support. Tackle inquiries adeptly within a dynamic multi-channel contact centre environment. Guide customers throughout their journey, coordinating flights, tours, accommodations, and beyond. Cultivate a deep understanding of destinations, products, and systems through rigorous training. Collect and relay valuable customer and agent feedback to contribute to ongoing enhancements. Embrace a flexible schedule, including occasional Saturdays. Requirements: Demonstrate robust customer service prowess acquired through sales-oriented environments. Exhibit a genuine passion for travel, whether rooted in destination knowledge or a keen willingness to learn. Showcase impeccable organizational skills, deftly managing priorities for optimal results. Embrace adaptability and a solution-centric mindset in your work approach. Showcase proficiency in the Microsoft Suite and a knack for swiftly acclimating to new systems. Prior consultancy expertise and experience are definite advantages. Perks and Benefits: Carve your career path within a rapidly expanding company. Enjoy steadfast support through training and continual mentorship to enrich your skill set. Flexibility abounds with hybrid work options on the table. Seize the annual opportunity for a travel expedition to your dream destination. Reap the rewards of a competitive sales incentive scheme. Access appealing travel discounts for you, your family, and friends. Revel in 12 weeks of paid parental leave for eligible team members. Devote 2 days per year to paid leave for volunteer pursuits. Relish 2 engaging team bonding days. Partake in retail discounts and an Employee Assistance Program. If you're fervently passionate about travel, possess exceptional communication finesse, and thrive on forging lasting connections, this role is your ticket to leaving an indelible mark on the travel industry. Join our client's distinguished team and embark on a gratifying voyage of exploration and revelation. To apply online please click on the appropriate link and send your CV in WORD format. Alternatively, for a confidential discussion please contact Adrian Strange on 61 2 7904 1555.