Competitive Salary: $65,000 - $70,000 Super Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. If you have a relentless passion for providing outstanding support to customers and love a challenge, this is the role for you. About Us As Australia and New Zealand's largest 4PL provider we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. We're problem solvers that make life easier. We tailor solutions to meet our customers specific needs to give them control of their supply chain. Requirements As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2 years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business. These benefits include: Onsite training and ongoing professional development Internal advancement opportunities for high performers Working with like-minded and passionate people in an environment that will support and challenge you Supportive and energetic team culture Investment in your future career growth and progression If this sounds like an opportunity that excites you and you are interested in, apply now