Medical Receptionist Casual, rotational roster during Practice opening hours Medical Receptionist (Casual) required for our busy Mulgrave Road Medical Centre (General Practice) Applicant with previous Healthcare industry experience preferred, however hospitality Reception/Administration or Customer Service suits also. Rotational casual roster - during clinic hours Monday to Friday (a minimum of 22.5 hours (3 days) per week, up to 37.5 hours, at times when others on leave. Some flexibility is requested with shifts covering mornings and afternoons, to cover current Practice opening hours. Duties include, but are not limited to: Answering incoming calls, busy switchboard and professional correspondence Booking appointments on health based software system Meeting and greeting patients in a friendly manner General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies Willingness to learn, be directed and follow procedures Screening of entering patients, in compliance with current guidelines re COVID 19 Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations Health Record Management - exporting and importing reports and other correspondence Providing administration support / assistance to our healthcare professionals Liaising with Allied Health and other service providers (specialists, aged care) to assist with patient care management Understanding requirements of and liaising with Third Party customers Treatment room assistance at times for nurses i.e. sterilising, cleaning, stocking The successful applicant must also have: Exceptional customer service skills, with a polite manner, and empathetic nature Enjoy a fast paced environment Ability to remain calm under pressure, with a positive and enthusiastic disposition Demonstrate outstanding organisational / time management skills, with the ability to multi-task A commitment to on-the-job training and ongoing learning and development Take pride in their written and verbal communication skills, paying attention to detail Willing to take direction and work collaboratively as part of a Team Intermediate computer knowledge/skills The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals Current driver licence for errands Australian citizenship or permanent residency essential For applications, please send your CV and cover letter by email Start date - as soon as possible Only shortlisted applicants will be contacted