Inbound Travel Bookings and Customer Service | Based in St Leonards | Reputable global company Long Term Assignment Starting 15/09/2023 Earn $34.82 per hour Penalty Rates Close to Train Station with Cafe's and Restaurants Close By About the Client Our client is an is an American multinational financial services corporation focusing on the benefits of technology beyond other payments methods. They operate the world’s fastest payment processing network, connecting consumers, other financial institutions, merchants, governments, and businesses in more than 210 locations and territories. About the Role: As part of the Loyalty Travel & Rewards team, your main role is to support inbound customers, to book and arrange travel using their reward points. Some of your other responsibilities include: Proactively demonstrate professional customer service skills in a fast paced environment Complete relevant documentation as required. Maintain accurate records, prepare data, reports and documents, analyse information as required Maintain effective and efficient work processes and procedures complying with all Quality and Productivity Requirements Complete all product, policy and procedural training sessions either online or in person Promote products and service offerings to customers Meet or exceed all Schedule Adherence, Effectiveness and Efficiency targets set About You: With previous experience in a contact/call centre you will be passionate about providing your customers with an outstanding service, building relationships both internally and externally. Previous experience within a travel booking role is also highly desired. You will also need: Experience with Amadeus software Intermediate level of MS office- Excel, Word and typing Strong customer service focus and clear communication skills (verbal and written) Ability to problem solve and multitask High attention to detail What's in it for you; Rotating Roster Monday - Friday 6 am - 8pm Modern, Well Equipped and Sociable Office Train Station Next Door On-Site Café & Lots of Restaurants Near by Further Career Opportunities How to apply: If you are interested in this position, please submit your application immediately through the apply now function, Alternatively you can email breebeaumontpeople.com.au At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged