We are working with a global insurance provider who, due to growth is looking for a Customer Service Representative to work in their call centre. Haylo are proud to be exclusively partnered with a reputable insurer, expanding their team in their North Sydney or Parramatta office This is a fantastic opportunity for someone who is looking to start or build a career in Insurance. The Role As a Customer Service Representative your duties will include, but not be limited to: Taking inbound phone calls related to general insurance claims Provide excellent customer service to their clients Following processes and guidelines General administration duties Hours : Monday - Friday 9:00am - 5:00pm Hybrid Role: First 6 months 2 days from office, 1 day at home 6 months onward: 3 days from North Sydney or Parramatta, 2 from home Salary : $65,000 - $80,000 plus superannuation Ideal Candidate: Call centre customer service experience preferred but not essential Administration ideally from insurance, broking or underwirting Excellent communication skills Ability to build rapport with customers over the phone Good computer skills and high attention to detail Positive attitude Looking to build a career in insurance The Benefits Opportunities to progress with a growing company Join a company that truly invests in its staff with a fantastic learning and development department Work-life balance and flexibility working from the office and home Work and learn from some incredible talent to help advance your career We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our role Haylo People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail please get in touch with Danielle Marshall at danielle.marshallhaylopeople.com.au or 0424 786 278